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The aim of this study was to compare knowledge of the “Sun Know How” campaign’s primary sun safety messages (i.e. covering up, seeking shade and applying sunscreen) between adults who work predominantly outdoors and adults who work predominantly indoors. A questionnaire survey was conducted amongst a purposive sample of local authority and National Health Service employees across four boroughs in the Northern and Yorkshire region (N = 273). While findings support the value of concentrating efforts and resources on outdoor workers, they also highlight the necessity for interventions which reflect and account for distinct needs, practical circumstances, and the developing evidence base.

Purpose: The purpose of this chapter is to critically evaluate the implementation of technologies from the perspective of guest services, innovation and visitor experiences. The paper focuses on the value of robots, service automation and artificial intelligence in hospitality and examines their influence on service quality

Design/methodology/approach: The chapter is a critical and conceptual overview of the emergence and implementation of robots, service automation and artificial intelligence in the hospitality with an emphasis on service, service quality and guest experience. A comprehensive overview of the academic literature of customer service and guest experience is combined with industry examples from various service operations in hospitality in order to examine the implementation of RAISA in the hospitality industry from a range of academic and practical viewpoints.

Findings: The chapter argues that despite the global acceptance of technologies in service industries in general and hospitality in particular, it remains difficult to find the right balance between digital and human interactions. In the context of service quality, the implementation of robots and service automation is increasingly important for gaining a competitive advantage, but the provision of more personalized guest experiences remains controversial.

Originality/value: The study provides a comprehensive and systematic review of RAISA in a hospitality context and examine their impacts on service quality. The chapter is a critical examination of the potential of RAISA to transform the service experience and raises some fundamental questions regarding the need for RAISA, its practical implications and impact over the understanding and measurement of service quality.

The Commission appointed jointly by the World Health Organization and the Food and Agricultural Organization continues to plod its weary way towards the establishment of Codex standards for all foods, which it is hoped will eventually be adopted by all countries, to end the increasing chaos of present national standards. We have to go back to 1953, when the Sixth World Health Assembly showed signs of a stirring of international conscience at trends in food industry; and particularly expressed “the view that the increasing use of various chemical substances had … , created a new public health problem”. Joint WHO/FAO Conferences which followed initiated inter alia international consultations and the setting up of the Joint FAO/WHO Codex Alimentarius Commission.

IN the 25 years that this journal has been published the whole aspect of work study has changed. Once it was time and motion study. Today it is indeed more close to our title: WORK STUDY. For the plain fact is that the job we cover and expound is now the whole gamut of the study of every aspect of work. No longer is this confined to methods of getting more work (admittedly with less fatigue) out of the hours actually worked. Today the accent is on worker participation and job satisfaction.

The two Finnish tourism development cases presented in this chapter illustrate the importance of linking national tourism policies to regional destination development strategies and projects. However, balancing national policies, regional strategies, and tourism development structured in projects is demanding. This is especially evident in regions where tourism can be characterized as peripheral, small scale, and seasonal, as in the region of Ostrobothnia in Finland. This chapter elaborates on three strategic dimensions to accelerate regional tourism development and leverage the gap between tourism policies and practices. These are the foundation of regional tourism development teams, acknowledging the power of business hub structures, and to make policymakers into friends.

IT was only a very few years ago that computers came into fashion, as it were. Firms, unfortunately denied the benefit of foresight, vied with each other in being the first in their respective fields to own a computer.

SO Sir Monty Finniston has got his way. Well almost. A draft of a Royal Charter to establish an Engineering Council has been laid before Parliament. We just hope that it will not create still further dissension among those who rightly can currently call themselves Engineers.